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General FAQ

1. [REGISTRATION]
Do I need to register as member before ordering online? 2. How to register / signup as a member? 3. How can I change my login email address? 4. How can I reset my password? 5. How do I make an order? 6. How do i know if my order is successful? 7. I added an item into my shopping cart a few days ago and now it is gone / out of stock. Why? 8. How can I cancel my order? 9. How do I change items from my order? 10. Can I change the delivery address? 11. [PAYMENT]
How to make payment? 12. When should I pay for my order? 13. Do you provide COD? 14. ATMs do not accept small notes and coins, how will you refund my balance? 15. [DELIVERY]
Is the postage included in the price? 16. How much is the postage fee? 17. Do you ship worldwide? 18. When will you process my order after I pay? 19. When will I receive my parcel? 20. Has my order been shipped out yet? 21. Can I have the tracking number? 22. Can I collect my parcel instead of having it shipped to me? 23. [RETURNS]
Can I return back the item to you? 24. Oops, I received a faulty item 25. One item is missing from my order 26. I received an incorrect item 27. [GENERAL]
Do you have a physical shop? 28. Are your items ready stock? 29. Can I buy in bulk (wholesale) from you? 30. Do you offer dropship service? 31. [MEMBER'S BENEFITS]
Can you give discount? 32. What are the points for? 33. How to get member’s discount?

[REGISTRATION]
Do I need to register as member before ordering online?

Yes

How to register / signup as a member?

Just click on 'SIGN UP' or the link below and fill up your information. 

http://www.misclaire.com/signup.php

How can I change my login email address?

You will not be able to change your login email address yourself.
Please email sales@aishop.com.my and our Technical Team will change it for you.

How can I reset my password?

You can reset your password by clicking on this link http://www.misclaire.com/forgotpassword.php
Fill up your login email, and click reset. A new password will be sent to your email.
 
 
 

How do I make an order?

Follow these steps to complete your order: 
  1. Browse the website for the items you want to order
  2. On the item, choose the colour and size you want, and click Add to Cart (you may add on quantity in the "shopping cart")
  3. Once you have chosen all your items, click on the “shopping cart” to review the items
  4. Once you have checked and confirmed that all your items are correct, click “checkout”
  5. If you have not logged in, you will come across a login page (if you are still not a member, please click the "sign up" link to register)
  6. Fill up all your information and the voucher / promo code (if any), then click “Skip to Next Step”
  7. Lastly, review your delivery address & items again before clicking on the button “Confirm Order”
  8. Done! Your order is completed and you will be given an order number (please keep this as reference)
  9. You will also receive a confirmation email
  10. Proceed to make payment within 2 hours
 If you are still not sure how to do it, please view our demo in video

How do i know if my order is successful?

You will be brought to a confirmation page with an order number if you have ordered successfully.

If you are not sure or have accidentally skipped the page, you may also check it from your member’s account. All your orders are listed there

http://www.misclaire.com/memberIndex.php?memberpage=checkorder

I added an item into my shopping cart a few days ago and now it is gone / out of stock. Why?

Adding an item into your shopping cart (without CONFIRMING your order) does not mean you have ordered or reserved the item.

How can I cancel my order?

Yes, you may cancel the order anytime as long as you have NOT paid for it.

Log into your Mis Claire account and click 'My Account', and the 'Check My Order Status'.
Select the order you want to cancel, and click 'Cancel'.



How do I change items from my order?

It is not possible to edit your existing order. You can only cancel the entire order.

If you have not paid yet, you may cancel the entire order in your Mis Claire account, and re-order again.
If you have already paid and want to edit an item in your order, please email sales@aishop.com.my for assistance to cancel.

Orders with status as 'Processing' cannot be cancelled.

Can I change the delivery address?

You can only change your delivery address if the status is not yet 'Processing'.
Please email sales@aishop.com.my and provide us your order number and new address.
If we have already shipped out your order, you will have to contact the courier company yourself.

[PAYMENT]
How to make payment?

You can choose one of these options to pay:
  1. Direct Online Bank Transfer (Maybank / CIMB)
  2. Bank counter bank in / ATM Transfer (Maybank / CIMB)
  3. Credit Card (MOL Payment Gateway)
  4. Paypal (for ordering amount RM100 & above only)

Maybank Aishop Online Solution 514440120362
CIMB Aishop Online Solution 8007309223
DBS (Singapore only) Tan Bee Ai 0190086331 [saving plus]

For customers who wish to pay via Direct Online Bank Transfer / Bank Counter or ATM Transfer please send an email to sales@aishop.com.my after payment by giving the information below:

(below is an example)
Order Number : MX201302132
Payment Bank : Maybank
Payment Time : 26/02/2009 12.38pm
Amount : RM 32.80
 

When should I pay for my order?

You may pay immediately once you have made the order to avoid any delay in delivery.

Our system can automatically cancel your UNPAID orders after 2 hours. If you need more time, please inform us and provide us with a date that you can pay (maximum 48 hours after date of order) via email to sales@aishop.com.my .

Do you provide COD?

No

ATMs do not accept small notes and coins, how will you refund my balance?

We will refund the balance in your parcel, if the amount is not significant. For a large amount of balance, we will return it in the form of store credits.

Please note, we do not bear responsibility for any lost cash in your parcel.

[DELIVERY]
Is the postage included in the price?

All the prices listed in our website are NOT inclusive of postage.

However, we do reward free postage for a minimum purchase (refer to next FAQ).

How much is the postage fee?

  • West Malaysia (Semenanjung Malaysia) : RM6 (free postage for purchases RM60 & above)
  • East Malaysia (Sabah, Sarawak, Labuan) : RM12 (free postage for purchases RM120 & above)
  • Singapore : RM30 (free postage for RM200 & above)

Do you ship worldwide?

If you wish to ship to another country (besides Malaysia and Singapore), please email sales@aishop.com.my and we will work out the shipping details for you based on location.

When will you process my order after I pay?

We will process and ship out your parcel the next working day (Malaysian calendar).

When will I receive my parcel?

Delivery takes 1-3 working days.

You will be automatically sent an SMS or email with your tracking number after we have shipped your parcel from our warehouse. You may call the courier company or track on their website if you have not received your parcel after 3 working days.

If you missed out your tracking number, you can request for it by emailing sales@aishop.com.my

Has my order been shipped out yet?

Once we shipped out the order, you will receive an SMS/email notification from us. Alternatively, you may check the order status directly from our website. http://www.misclaire.com/memberIndex.php?memberpage=checkorder

If your order is marked as "On Hold", please contact us immediately (you may email sales@aishop.com.my). 

Can I have the tracking number?

Yes, we will SMS/email the tracking number to you once we have shipped your parcel out. If you do not receive it, you may check directly on our website http://www.misclaire.com/memberIndex.php?memberpage=checkorder or request via email sales@aishop.com.my

Can I collect my parcel instead of having it shipped to me?

Yes, select the self-pickup option when making your order. You will receive an SMS/email notification once your parcel is ready for pick-up at our boutique.

[RETURNS]
Can I return back the item to you?

Yes, you may return any items, except for items marked as 'non-returnable' on the product page (and also in your order checklist).These are usually clearance items or intimate items.

There is a Return Form included in your parcel. Please read it carefully and fill it up and post it back together with the parcel (follwing the T&C stated in the form).

Oops, I received a faulty item

Don't worry, please snap a picture of the faulty item and send to sales@aishop.com.my. Our customer service team will assist you from there. For more information, you may also refer to our Return Policy.

One item is missing from my order

Don't worry, please contact our customer service team sales@aishop.com.my. We will assist you.

I received an incorrect item

Don't worry, please contact our customer service team sales@aishop.com.my. We will guide you.

[GENERAL]
Do you have a physical shop?

Yes. We have a boutique. Please Waze to 'Mis Claire'.

Address: 57 (Ground Floor), SS23/15, Taman SEA, 47400 Petaling Jaya.

Operating Hours: Mon - Sat,12pm - 8pm (closed on Sundays) - we are open on Public Holidays (except for Raya and Chinese New Year)

Call 011-1622349 in advance to avoid disappointment.

Are your items ready stock?

Yes

Can I buy in bulk (wholesale) from you?

Sorry, not at the moment.

Do you offer dropship service?

Sorry, not at the moment.

[MEMBER'S BENEFITS]
Can you give discount?

We have a fixed price policy, but we are constantly having great prices and promotions for our items. You may sign up as our member on our website to be entitled for lifetime membership discount and also to redeem vouchers.

What are the points for?

Every RM1 you spend with us will be rewarded with 1 point. Collect up to 300 points and you can redeem a discount of RM3 when checking out. (You need a minimum of 300 points to start redeeming and every 100 points is worth RM1).

Points will be rewarded after 14 days of your confirmed order.

How to get member’s discount?

Your membership will be upgraded automatically once you have collected 300 points in your account. Please refer to the chart below for the member’s discount rates.

Accumulated Points Member's Level Member's Discount
1 & Above Classic Member -
300 & Above Bronze Member 5%
1000 & Above Gold Member 10%
7000 & Above Diamond Member 15%

*the member's discount is not applicable for discounted items or with promocodes