At Mis Claire, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase to us (subjected to the conditions below):

1. All items must be returned in unworn & unwashed condition with TAGS ATTACHED.
2. Clearance items with "non-returnable" remark CANNOT be returned. We will not be obliged to take any action on your parcel if you do return the said item.
3. Return via courier service. For walk-ins, you may drop off the parcel during their operation hours, but you cannot exchange items with boutique stock. 
4. Returns must be done within 7 working days of receiving your order along with the RETURN FORM. This form must be read carefully and filled in accordingly.
5. If you do not comply to our policy, we reserve the right to charge a penalty fee.
6. We reserve the right to not process or take any action on parcels that are unreasonably overdue (more than 7 days).

Store Credits Policy

1. Once your parcel is processed, we will refund you in store credits for you to make a new purchase of the items that you want. Store credits will be automatically deducted from your next online purchase.
2. Original shipping cost will not be refunded. Also, buyer bears the cost of shipping back the item to us.

Defect / Faulty

1. If the item you receive is defected, kindly snap a picture of the item and email to sales@aishop.com.my
2. We will assist you from there - depending on what kind of defect is presented.
3. Un-trimmed threads, minor stain (washable), loose buttons, and color differences are not considered as defects. You may still return it to us under the reason "Not Satisfied" as a normal return for store credits.
4. Quality is something very subjective, and we reserve the rights to finalize the level of defect.

Wrong Delivery

1. If the item you receive is not what you ordered, kindly inform us by emailing sales@aishop.com.my 
2. We will assist you from there, providing you with the best solution and compensation (if any).